Service, Maintenance and Technical SupportWe remain at your side after your system has been installed.
We provide periodic maintenance, fault diagnosis and repairs for air conditioning, heat pump, boiler, refrigeration and plumbing systems – both on systems we have installed and on your existing equipment.
Preventing faults matters as much as fixing them.
Regular maintenance extends equipment life, reduces energy consumption and prevents unexpected downtime.
Air conditioning maintenance and service
Filter and indoor unit cleaning, disinfection, condensate drain checks, refrigerant pressure measurement, leak detection and repair.
Heat pumps and boilers
Annual maintenance, checks of pressure and safety devices, optimisation of settings and fault repair.
Cold rooms and refrigeration systems
Periodic leak checks, refrigerant charging, defrost and control panel settings, compressor and fan faults.
Plumbing
Leak detection, blockages, replacement of fittings and cisterns, pressure and hot water problems.
Technical support
Assessment of existing systems, capacity and efficiency checks, commissioning and improvement recommendations.
From homes to businesses, at every scale.
Four steps from request to service report.
- RequestReport the fault or maintenance need by phone, WhatsApp or via the form.
- On-site diagnosisThe system is inspected and the problem and required work are explained to you. The visit and fault diagnosis are chargeable; the fee is confirmed before the visit.
- Maintenance or repairWork is carried out with your approval; if parts are needed, you are informed in advance.
- Service reportThe work carried out and our recommendations are provided in writing.
Documented, measurable and transparent service.
- Measurement-based service: the values measured, work performed and recommendations from every visit are recorded in the report.
- Regulatory compliance: work on refrigerant, heating and gas systems is carried out in accordance with EU F-gas rules and Polish SEP requirements.
- One-off or annual: a single visit or a periodic maintenance contract, as required.
- Information first, then work: the call-out fee is confirmed before the visit, and the cost of the work is agreed before you approve it.
- Service visit fee: A service visit and fault diagnosis cost PLN 350 (gross). For addresses more than 10 km one way from central Kraków, a travel charge of PLN 5 (gross) per kilometre is added. This fee covers only the visit and fault diagnosis; repair labour and materials are charged separately and submitted for your approval before any work is carried out.
Frequently asked questions
How often should air conditioning be serviced?
At least once a year for domestic use; more frequent maintenance is recommended for intensive commercial use.
Do you service systems installed by other companies?
Yes. We assess the system on site and carry out maintenance or repairs.
Is an F-gas leak check mandatory?
For systems containing more than a certain quantity of refrigerant, EU legislation requires periodic leak checks and record keeping. We check whether your system falls within this scope.
How quickly can you attend in the event of a breakdown?
Once we receive your request, we respond as soon as possible and offer the earliest available appointment. In urgent cases, phone or WhatsApp is the fastest route.
Do you offer annual maintenance contracts?
Yes. We prepare periodic maintenance plans for businesses and building managers based on the number of units.
Contact us for maintenance or a repair.
Briefly describe the make and model of the unit and the problem; if you attach photos, we can carry out a preliminary assessment more quickly.